Vacature Customer Representative

Vacancy: Customer Service Representative (Elkem)

The company develops silicones, silicon products and carbon solutions by combining natural raw materials, renewable energy, and human ingenuity. Elkem helps its customers to create and improve essential innovations like electric mobility, digital communications, health, and personal care.

Are you passionate about helping others and providing exceptional customer experiences? Do you thrive in a dynamic environment? If so, we want you to be a part of our team!
We are looking for a candidate to fill the position of Customer Service Representative.

Job description:
As a Customer Service Representative, you will be the first point of contact for our customers, providing assistance, resolving inquiries, and ensuring their satisfaction.

Your responsibilities will include:

• Entering and confirming all orders received into our ERP-system.
• Understanding and processing required export documentation (e.g. proformas, invoices and other shipping documents).
• Planning shipments, work with warehouse and manage shipping agents to resolve any logistics issues related to accounts and ensure all invoices and other documents are correct.
• Serving as a liaison between customer and various internal departments related to orders, production, inventory, invoicing, and shipping.
• Assist in resolving non-routine customer complaints in cooperation with relevant personnel.
• Cooperating with Sales, Marketing, Technical Management, Pricing and Supply Chain to ensure seamless coordination in maximizing customer experience.
• Striving for internal and external customer satisfaction through continuous improvement.

Requirements:

• Previous customer service experience is a plus.
• Service-minded, co-operative, and structured.
• Team player with ability to work independently.
• Strong interpersonal skills with a customer-focused attitude.
• Ability to multitask and prioritize in a dynamic environment.
• Familiar with the use of Incoterms 2020 and different payment terms.
• Excellent communication skills, both verbal and written; fluency in English, knowledge of Dutch and/or German is a plus.

Benefits:

• Competitive salary and benefits package.
• Positive and supportive work environment.
• Ongoing training and development opportunities.
• Daily fresh fruit.
• Possibility to work 40% remote.

We are looking for a proactive colleague who is hands-on. You are energetic, positive, and flexible with the ability to learn quick.

The job location is currently Ridderkerk, the Netherlands. The office will relocate early May to Rotterdam (Waalhaven o.z.). The position reports to Customer Service Manager.

Euro Nordic
Belgium

Cadixstraat 23
2000 Antwerp
Belgium
+32 3 234 0316
[email protected]

Functie:	customer representative
Startdatum:	28-02-2024
Ervaring:	Ervaren
Educatielevel:	MBO
Contracttype:	Vast
Salaris:	onbekend – onbekend
Uren per week:	1 – 40

Heb je interesse in deze vacature en wil je graag op deze functie solliciteren? Neem dan contact op met Euro Nordic Logistics via onbekend of onbekend. Of bezoek hun website onbekend.